Q: What is the Planet VIP?
A: It’s our email and rewards club*! Planet VIP gives you access to exclusive perks such as:
- Earn 1 point for every full dollar spent on qualifying purchases (e.g., $1.00 - $1.99 = 1 point). Gratuity, taxes, alcohol, and other exclusions apply.
- $1 off any 20oz smoothie or larger when you register.
- Exclusive info about upcoming promotions, giveaways, events and new products.
- Member-only offers.
- A special reward for your birthday!
*Available at participating locations
Q: How do I sign up for the Planet VIP
A: You can sign up at any participating Planet Smoothie by providing your phone number to the cashier at checkout or register online
. If you sign up in-store, you will still need to register your account
Q: How old do I have to be to join?
A: You must be 18 years of age or older to become a member.
Q: Once I’ve signed up in-store, how do I register my account?
A: Visit here
to JOIN/REGISTER and follow the prompts.
Q: Are there any costs or fees to be a member?
Q: Do I need to enter my personal information to register my account?
A: We ask for only a few pieces of information such as your birthdate, phone number and email address.
Q: Who has access to the information in my account?
Q: How can I see my points and rewards balance?
A: Your points balance and available rewards can be viewed by logging into your account
. Please allow up to 24 hours for all points to process and appear on your account.
Q: How can I change the email or phone number tied to my account?
Q: How do I change my account password?
A: You can change your password any time by following these steps:
- Log into your account.
- Click the drop-down button on the top right side of the screen.
- Select “My Account”.
- Enter your new password in the password field.
- Click “Save Changes“ at the bottom of the screen to complete the process.
Q: How do I close my account?
Q: I forgot my username and password, what now?
A: Your username is the email address or phone number tied to your account.
If you forgot the email address or phone number tied to your account, contact our Customer Service team at firstname.lastname@example.org
If you forgot your password, go to the account login page and click “Forgot your Password”.
Q: In order to earn points and redeem Rewards, do I need to opt-in to receive marketing emails?
A: No. At registration, you must provide your email address, but you may choose to opt-out of receiving marketing emails and still earn points and redeem rewards at participating locations.
Q: What do I do if my favorite Planet Smoothie location is not an available option when I join?
A: Contact us at email@example.com
and tell us which location you were unable to locate. In the meantime, to complete your registration, select an alternate location. You can always access your account information at a later date and select a new favorite store.
Q: I had a Plum Rewards account, was my account automatically transferred?
A: Yes, please sign up
to enroll in the new reward program. Your visits have been converted to our new points-based system.